We are now closed for Christmas and the New Year
We re-open on Tuesday 3rd January 2012.

Any orders placed during this time will be processed from 3rd January 2012.
Thank you for your patience!

Shipping & Returns

DIY Favour Boxes is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us.

Delivery Charges

Our standard delivery charge is £4.95 for UK mainland deliveries. Parcels are sent by Royal Mail First Class Recorded Delivery within 5-7 working days (excluding weekends and bank holidays), although heavier packages may be sent by courier.  A signature is required for all  parcels - please ensure someone is available to sign for your parcel:  a work address can be specified for delivery.

The checkout will automatically calculate the shipping costs for delivery to all those countries listed below:

Andora, Austria, Belgium, Canada, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.   

Overseas orders will be despatched by Royal Mail Airmail (International Signed For).   Every attempt has been made to accurately give the delivery for overseas orders, but we reserve the right to charge a carriage surcharge should the actual cost of shipment be significantly greater than that quoted.   We will contact you if this is the case for approval before despatch.  Shipping costs to the UK mainland will remain as quoted on the order confirmation, unless a specific service has been requested (eg Special Delivery or courier).

Despatch Times

Orders are usually despatched within 5-7 working days (excluding weekends and Bank Holidays), subject to stock availability.  Exceptions are personalised items, where standard despatch times are 21 working days.   If you need your goods in a hurry please let us know and we will do our utmost to ensure your order arrives in time. A small surcharge may be necessary on rush orders, but your acceptance of this will always be obtained before the order is shipped.

Next Day Delivery may be possible, subject to stock availability:  the delivery charge for this is £9.50, and the order MUST be placed by phone before 11.30am.  Occasionally we are able to drop-ship direct from our supplier if we do not have items in stock (depending on the products ordered) for overnight deliveries - the carriage charge on such orders is £12.50.

Guarantee

We want you to be completely satisfied with your purchases - if you have any problems please contact us.

Reaching Us

If you need to reach us, please email us on sales@diyfavourboxes.co.uk, alternatively, you can call on 01495 315200 (International +44 1495 315200) or write to us at 60 Beaufort Street, Brynmawr, Gwent, NP23 4AE, United Kingdom.

Returns Policy

We are sure you will be very happy with your purchases, but if you are not, you can return it within 7 days from the date of receipt for a refund. The goods must be in pristine condition, and still in its original packaging. The customer is responsible for the postage cost of returning goods. Any refunds will be processed by the same payment method as on the original order.  Regrettably, we cannot refund the following items:

  • Confectionery
  • Personalised items

Disposable cameras lost or damaged are limited to the replacement value of the camera or film only.

All shipping/handling costs are non-refundable, unless there is an error on our part or the goods are defective.  If goods returned to us are damaged in transit, then we cannot issue a refund - please ensure goods are suitably packaged to avoid this.

Incorrect Goods

It is your responsibility to notify us of any incorrect goods supplied within 2 days of delivery. If the items are not what you ordered, you must not use the item.

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All prices include VAT at 20%

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Wedding Invitations
We are now closed for Christmas and the New Year
We re-open on Tuesday 3rd January 2012.

Any orders placed during this time will be processed from 3rd January 2012.
Thank you for your patience!